Frequently Asked Questions
When should I place my order?
The earlier the better. Especially, if you are putting in a Big Order and/or an Order for a Tent. You want to have your desired producrts reserved so that way you know that they are, in fact, available.
What if I don't know my guest count yet?
We always try to advise our customers to aim higher when guestimating their guest count, ESPECIALLY for Weddings. And we can always alter/ downsize your order, as needed.
What if I need to Cancel my Reservation?
Apart from a few exceptions; You can cancel your order up to 48 hours prior to your event, before items are loaded onto truck, without penalty.
How Can I Gaurantee My Items are Reserved?
Your order items are not officially reserved until a down payment is made. Until then, Those items are still considered available in our inventory. To ensure those items are reserved, be sure to to do so as early as you can. Once you make a deposit, all items are reserved in our inventory made unavailable to any other potential clients.
When is Final Payment Due?
Fianl Payment is due by 24 hours before scheduled delivery or Due Upon Delivery, if arranged and agreed upon in advance. Store Pickup payments are due upon pickup, before items are loaded into vehicle.
Can I Make Changes to my Order, Once Deposit Has Been Made and Items Have Been Reserved?
Yes. But do Keep in Mind; Many times, It is easier to take items off an order, than it is to add them later down the road. We can not gaurantee item availabilty on items you may request to add.
My Event is This Weekend, Can I Still Place an Order?
We do Offer "Emergency" and "Last-Minute" Rentals, but are subject to availability.
Do you Deliver? If so, how far will you deliver to?
Yes, we offer delivery (for an additinal charge).
How much is it for Delivery? Is pickup included?
Yes, Pickup is included in the all delivery charges.
Is there a Minimum Order Size for Delivery?
What are your Delivery Hours of Operation? Do you Deliver on Weekends?
Yes, We Deliver all 7 days of the week.
How Are Tents Secured? Do You Use Stakes or Water Barrels?
As of April 2018, we no longer offer water barrels as an included option for staking our tents for most events. (With a few exceptions).
What underground utilities do we need to know about before staking tents?
ALL customers need to be able to provide knowledge of ANY & ALL utility lines (i.e. Electric, phone, water, gas, sprinklers, etc). If you Do Not Know where your utility lines are, you can call AZ-Before-U-Dig for free to have your site properly marked/ blue staked.!! If you are unable to provide the necessary information, we can not install a tent without property owners signed consent of freeing SWH of all LIABILITY & DAMAGES.
How much Space is required for a tent?
All our tents are staked into the ground to safely secure them. The stakes are set roughly 6 to 10ft away from the tent. Adding up to as much as 20 feet to the overall dimensions of the tent. As a general rule-of-thumb, you should add at least 10-12 feet to each dimension of the tent.
What Methods of Payment do you accept?
We accept Cash, Check or Credit/Debit Cards. Any of the 3 methods can be paid in store. As for through the mail, you would have to send check or money order via mail. You can also Pay over the phone via Credit or Debit Card. If final payment is being made upon delivery, you must have cash or check ready when the delivery men arrive. No Carss accepted upon delivery at this time, must be call in prior. Our delivery men do not have a card reader on hand. Thank you.
How long is the rental Period? Is it only for the day of my event?
If you are picking up from our store, they can be picked uip the day prior or day of your event and are typically due the following business day.
What are your Showroom Hours?
Our Showroom is open 9am- 5 pm Monday- Friday.
Where are you Located?
Our Office/Showroom is at 4030 Stockton Hill Rd. Unit # 9, Kingman, AZ 86409.
What if I have a question after business Hours?
We are available 24/7. You can always get online and use the chat option or over weekends call our number and it will transfer to one of our personal lines. There is also options through Yelp, Google, Facebook & More.
All Other Rentals
Can Dance Floors Be Installed For Use at Outdoor Events?
We are more than happy to accomodate your needs whether indoors or out.
How long does one propane tank last for the Patio Umbrella Heaters?
Generally, one 5 gal. tank of propane will last at least 6-8 hours.
How many guests fit at a table?
For 60" Round Tables: Up to 8 Comfortably. Many will say up to 10, but we typically dont recommend more than 8. More than that tends to be over-crowded.
Do you Offer Tuxedo Rentals?
Yes. We are Proud Retailers of Jims Formal Wear. Through JFW we have the ability to provide you with a wide selection of various Sleek styles plus thousands of color combinations of vests/ ties. Suit/ Tux designers include Michael Kors, Allure Men, Stephen Geoffery, Laren Raph Lauren, Ike Behar & more...